Privacy Policy

1. Introduction

This Privacy Policy describes how https://dubaihairextensions.net/ ("we", "us", or "our") collects, uses, processes, and protects your personal data when you visit our website and use our services. We comply with UAE Federal Decree-Law No. 45 of 2021 (PDPL) and other applicable regulations.

2. What Personal Data We Collect

• Identity Data: Name, date of birth, gender.
• Contact Data: Email, phone number, billing/delivery address.
• Financial Data: Payment details (usually processed by third-party providers).
• Transaction Data: Booking and service purchase details.
• Technical Data: IP address, browser/device details, OS, time zone.
• Usage Data: Website interactions, viewed content, behavior patterns.
• Marketing Data: Communication and consent preferences.
• Sensitive Data: Hair/scalp/allergy details, collected only with explicit consent for safe service delivery.

3. How We Collect Your Data

• Direct interactions: forms, bookings, calls, messages, and feedback.
• Automated technologies: cookies, logs, and analytics tools.
• Third parties/public sources: analytics providers and social media platforms.

4. How We Use Your Data

• To register and manage customers and bookings.
• To process services, payments, and customer support.
• To improve website quality, security, and performance.
• To provide relevant content and measure campaign effectiveness.
• To meet legal and regulatory obligations.

5. Data Sharing

We may share data with vetted service providers (IT, payments, marketing), professional advisors, and competent authorities when required by law. Third parties process personal data strictly under contractual and legal safeguards.

6. International Transfers

Where necessary, data may be transferred outside the UAE with appropriate safeguards such as adequate-protection jurisdictions or approved contractual clauses.

7. Data Security

We use technical and organizational controls to protect data from unauthorized access, alteration, loss, or disclosure. Access is restricted to authorized personnel only.

8. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy and to satisfy legal, accounting, and reporting obligations.

9. Your Rights Under PDPL

• Right of access.
• Right to rectification.
• Right to erasure.
• Right to restrict or object to processing.
• Right to data portability.
• Right to withdraw consent.
• Right to file a complaint with the relevant authority.

10. Cookies

We use cookies and similar technologies for essential site functions, analytics, and performance improvements. You can accept analytics cookies through our consent banner.

11. Policy Updates

We may update this policy from time to time. Any material change will be reflected by updating the “Last Updated” date.